Frequently asked questions
Answers about booking, payments, holds, visas and support.
Booking, payment and support
How do I book?
Search or browse to a sailing, choose a cabin, add guests and services, then hold free, pay a deposit or pay in full. Or send an enquiry and a specialist will build the trip for you.
Is my booking confirmed instantly?
Once live inventory is connected, many sailings confirm instantly. Until then, our team confirms availability and price with the cruise line and sends written confirmation, usually within one business day.
Which currencies can I pay in?
Travellers in India pay in INR; other currencies are supported for international customers once payments go live. You can display prices in INR, USD, EUR, GBP, AED, SGD or AUD.
What is a free hold?
We reserve a cabin for up to 48 hours without payment (subject to the line's rules), so you have time to decide.
Do you charge booking fees?
No booking fees on cruises. Service fees apply to visa assistance and some special requests, and are always shown before you pay.
Can you book flights and hotels?
We focus on everything on water and the services around it. We can arrange transfers and pre- or post-cruise stays on request through partners.
How do I contact you during my trip?
By email and WhatsApp; your confirmation includes our contact details and emergency numbers.